Privacy Policy
Last updated: September 25, 2024
At Sneaqx, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit or make a purchase from our website.
This Privacy Policy describes how Sneaqx (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sneaqx.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully to understand how we handle your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated Privacy Policy on the Site, update the “Last updated” date, and comply with any legal requirements regarding notifications.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as outlined below. The information collected and used varies depending on how you interact with us.
Information We Collect Directly from You
We may collect the following types of personal information directly from you:
- Contact Information: Your name, address, phone number, and email.
- Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Username, password, and security questions for account access.
- Shopping Information: Items viewed, added to your cart, saved in your account, including loyalty points, product reviews, referrals, or gift cards.
- Customer Support Information: Information you choose to include in communications with us.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Site through cookies, pixels, and similar technologies, such as:
- Usage Data: Your IP address, device information, browser information, and interactions with our Site and Services.
Information We Obtain from Third Parties
We may collect information about you from third parties, including:
- Payment Processors: Information related to your payment details (e.g., bank account, credit/debit card details).
- Service Providers: Partners like Shopify and other vendors who assist in providing the Site and Services.
How We Use Your Personal Information
We may use your personal information for various purposes, including:
- Providing Products and Services: To process your orders, arrange for shipping, manage your account, facilitate returns and exchanges, and send notifications.
- Marketing and Advertising: To send promotional communications and display personalized ads.
- Security and Fraud Prevention: To detect and prevent fraud or other malicious activities.
- Service Improvement and Customer Support: To enhance our Services and respond to inquiries.
Cookies and Tracking Technologies
Like many websites, we use cookies to personalize your experience, run analytics, and improve the functionality of our Site. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on the Site.
How We Share Your Information
We may share your personal information in certain situations:
- Service Providers: With vendors who help us provide the Site and Services (e.g., payment processors, shipping partners).
- Business and Marketing Partners: To display relevant advertisements or marketing promotions.
- Legal Compliance: To comply with legal obligations or respond to government requests.
- Business Transfers: In connection with any merger or acquisition of our business.
Data Security
We take appropriate measures to protect your personal information through encryption and secure server technologies. However, no security measure is foolproof, and we cannot guarantee absolute security of your data.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, such as:
- Right to Access: Request access to personal information we hold about you.
- Right to Correct: Request correction of any inaccurate personal information.
- Right to Delete: Request deletion of your personal data, subject to legal obligations.
- Marketing Preferences: Opt out of marketing emails by following the unsubscribe instructions.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe we have inadvertently collected such data, please contact us to request its deletion.
International Users
If you access our Site from outside of India, please be aware that your personal information may be transferred, stored, and processed within India. We will take steps to ensure that your data is adequately protected.
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise any of your rights, please contact us at:
- Email: [Insert Sneaqx support email]
- Phone: +91 [Insert Sneaqx phone number]
- Address: [Insert Sneaqx physical address]
